Warranty Policy

At Averto Furniture, we take pride in manufacturing furniture designed for everyday living, combining quality materials, careful workmanship, and functional design.

We offer limited manufacturer warranties on eligible furniture products, protecting customers against qualifying defects in materials, manufacturing, and workmanship under normal residential use.

The specific warranty duration and covered components are stated on each product page and the corresponding invoice or warranty documentation.

Our standard warranty structure is:

• Standard Furniture: Up to 3 years against eligible manufacturing defects.
• Premium Furniture: Up to 5 years against eligible structural manufacturing defects.
• Upholstery, Foam and Cushions: Up to 1 year against specifically covered manufacturing defects.
• Hardware and Mechanisms: Coverage as displayed on the product page or applicable manufacturer's warranty documentation.

The stated warranty period begins on the date the product is delivered to the customer.

No warranty duration applies universally to all products. The warranty expressly communicated for the purchased product governs its coverage.

Subject to product-specific warranty terms, eligible defects may include:

• Structural frame defects attributable to faulty manufacturing or workmanship.
• Defective wood joints or connections under normal recommended use.
• Manufacturing-related failures of supported furniture structures.
• Defective hinges, drawer channels, or mechanisms during their specified coverage period.
• Manufacturing defects in eligible upholstery stitching, foam, or other covered components.

Coverage applies only where the defect is attributable to materials or workmanship rather than ordinary wear, accidental damage, misuse, or unsuitable operating conditions.

Unless expressly included in the product-specific warranty, our limited commercial warranty does not cover:

• Normal wear and tear from regular use.
• Scratches, dents, chips, burns, stains, or accidental damage arising after delivery.
• Natural variations in wood grain, texture, and colour that are consistent with the product description.
• Gradual changes in colour due to normal exposure to sunlight.
• Damage caused by prolonged moisture exposure, flooding, or unsuitable humidity conditions.
• Damage resulting from overloading, misuse, or use contrary to supplied instructions.
• Damage caused by unauthorised alterations, repairs, or improper assembly.
• Normal softening or settling of cushions and foam.
• Damage from harsh chemicals or unsuitable cleaning practices.
• Defects solely attributable to commercial or institutional use where the product warranty is expressly limited to residential use.

These exclusions do not affect customers' mandatory statutory rights in relation to defective, unsafe, misdescribed, or otherwise legally non-conforming products.

For a valid warranty claim, Averto Furniture will assess the defect and offer an appropriate remedy.

Depending on the nature of the defect, applicable coverage, and legal requirements, remedies may include:

• Repair of an affected component.
• Replacement of a defective component.
• Replacement of the product where appropriate.
• Refund or another appropriate remedy where required by law.

We will not charge customers for repair components or services expressly included within the applicable free warranty coverage.

Any permitted labour, transport, or other customer-paid service charges applicable after the first year must be disclosed in the product-specific warranty terms before purchase.

No charge will be imposed where the customer is legally entitled to a free remedy.

To submit a warranty claim:

1. Contact Averto Furniture at avertofurniture@gmail.com.
2. Provide the order number or purchase invoice.
3. Explain the issue encountered.
4. Provide relevant photographs or video evidence, if reasonably requested.
5. Our team will review the information and may arrange an inspection.
6. We will communicate the claim assessment and applicable resolution.

Customers will receive a complaint or claim reference for follow-up.

We aim to acknowledge warranty claims within 48 hours of receipt.

Our team will communicate the next steps and any inspection or repair timeline as soon as reasonably possible.

Consumer grievances will be handled within the applicable statutory redressal requirements.

Where replacement components must be manufactured or dispatched, customers will receive a reasonable estimate for completion.

Transit damage, missing components, or incorrect products are handled separately under our Return & Refund Policy.

Customers are encouraged to report visible shipping damage promptly.

Failure to report shipping damage within a suggested period does not automatically remove statutory consumer rights.

Where a product or component is repaired or replaced under the commercial warranty, the original warranty period will ordinarily continue without restarting, unless a longer period is expressly provided or required by law.

Any separate warranty offered on a replacement component will be communicated in writing.

The commercial warranty ordinarily applies to the original retail purchaser of the product and is intended for normal residential use, unless otherwise stated.

Proof of purchase or another reliable record of the transaction may be requested.

Any commercial warranty restrictions relating to transfer of ownership or use type do not override statutory rights.

Customers should comply with supplied care, installation, usage, and safety instructions.

Where a potentially unsafe structural failure occurs, customers should discontinue using the affected product and contact us immediately.

This limited manufacturer warranty is provided in addition to rights available under the Consumer Protection Act, 2019, and other applicable Indian laws.

Nothing in this policy excludes or restricts statutory rights or product-liability obligations that cannot legally be excluded.

Consumer complaints will be acknowledged within 48 hours and handled within one month of receipt, as required under applicable Indian e-commerce regulations.