Privacy Policy

Welcome to Averto Furniture ("Averto Furniture", "we", "our", or "us"), a furniture manufacturing and direct-to-consumer retail brand operated by Shivam Enterprises.

We respect the privacy of our customers and are committed to protecting personal information collected through our website and related services.

This Privacy Policy describes the types of information we collect, why we collect it, how it is used, the parties with whom it may be shared, and the choices available to customers.

When customers browse our website, register an account, make a purchase, or contact us, we may collect:

We collect information directly from customers, automatically through website technologies, and from authorised service providers as necessary.

We use customer information to:

1. Process orders and payments.
2. Manufacture and customise furniture.
3. Arrange shipping, delivery, and installation.
4. Communicate order confirmations and delivery updates.
5. Provide customer support and after-sales services.
6. Handle warranty claims, returns, and refunds.
7. Maintain account security and prevent fraud.
8. Improve our website and customer experience.
9. Comply with applicable legal, accounting, and tax obligations.
10. Send promotional communications where permitted by law and subject to applicable consent requirements.

Payments are processed using supported payment service providers.

Payment information is handled in accordance with the applicable payment provider's security and privacy requirements.

Averto Furniture does not intentionally collect or retain full payment card details or CVV credentials on its own systems.

We may retain payment references and transaction records for order management, refunds, accounting, and legal compliance.

We may share relevant customer information with service providers involved in:

• Order fulfilment
• Furniture delivery and logistics
• Installation and assembly
• Payment processing
• Website hosting and administration
• Customer support
• Analytics and permitted marketing
• Accounting and regulatory compliance

Information will be shared only for appropriate purposes, subject to applicable legal requirements and safeguards.

We do not sell customers' personal information.

Our website may use cookies and similar technologies for essential website functionality, cart management, preferences, security, analytics, and advertising.

Where consent is legally required, optional tracking technologies will be used only after obtaining the necessary consent.

Customers may manage available cookie choices through website controls or browser settings.

Disabling essential cookies may affect certain website functions.

We implement reasonable organisational and technical security measures to protect customer information against unauthorised access, misuse, alteration, and disclosure.

However, no internet-based service can guarantee absolute security.

If a personal-data breach occurs, we will take appropriate remedial steps and provide notifications where required under applicable law.

We retain personal information only for as long as necessary for the purposes for which it was collected or for applicable legal, accounting, regulatory, warranty, and dispute-resolution requirements.

Eligible information will be deleted or anonymised when retention is no longer necessary, subject to applicable law.

Subject to the provisions of applicable law currently in force, and additional requirements as they become effective, customers may request:

• Access to information about the processing of their personal data
• Correction or updating of inaccurate personal information
• Erasure of personal information where legally available
• Withdrawal of consent where applicable
• Information about available grievance-redressal procedures

Requests may be sent to avertofurniture@gmail.com.

We may need to verify a requester's identity and retain certain records where legally required.

Customers may receive marketing communications about new collections, furniture launches, promotional offers, and other brand updates where consent or another valid legal basis permits such communication.

Customers can opt out of promotional messages using the unsubscribe mechanism provided or by contacting our support team.

Essential order and service communications may continue where legally permitted.

Our website is primarily intended for adult customers.

We do not knowingly process children's personal information contrary to applicable law. Where required, appropriate parental consent and additional protections will be implemented.

Our website may link to external websites or use independently operated third-party services.

These services may maintain their own privacy policies and practices.

If website hosting, analytics, customer support, or other providers process information outside India, such processing will be subject to applicable Indian legal requirements and relevant contractual safeguards.

We may update this Privacy Policy to reflect changes in law, business activities, or technology.

Material changes will be communicated where required. The current version will remain available on our website.

We will handle privacy-related requests and grievances in accordance with applicable legal requirements.