Shipping & Delivery Policy

Averto Furniture manufactures and delivers furniture directly to customers across India.

Our shipping process is designed to provide secure packaging, careful handling, and reliable delivery of furniture products.

This policy explains our manufacturing, dispatch, shipping, delivery, and installation procedures.

Averto Furniture offers shipping across India, subject to the serviceability of the customer's delivery PIN code and the logistics requirements of the selected furniture product.

Certain remote areas or locations with restricted freight access may not be serviceable.

Delivery availability will be confirmed during checkout or before order acceptance.

If an accepted order cannot be delivered to the specified location, we will provide an appropriate alternative or refund.

Furniture products may fall into three categories:

Manufacturing and dispatch estimates may vary depending on product complexity and production requirements.

The applicable estimated timeline will be communicated before purchase.

Transit time varies according to:

• Customer delivery location
• Product size and weight
• PIN-code serviceability
• Freight and logistics availability
• Applicable local delivery restrictions

Manufacturing lead time and shipping transit time are separate stages.

The total estimated delivery timeline will be displayed or confirmed before order acceptance.

We will communicate material delays and provide appropriate remedies where required.

Shipping fees may vary depending on product size, weight, quantity, location, and handling requirements.

Applicable shipping and freight charges will be communicated before the customer confirms the order.

Where free shipping is offered, any minimum purchase value, product eligibility, or geographical limitations will be clearly stated.

No undisclosed mandatory shipping charges will be imposed after purchase confirmation.

Customers will receive an order acknowledgement after placing an order.

Dispatch and tracking information will be shared through available communication channels when the shipment is handed over to a logistics partner.

For oversized furniture or specialised freight shipments, our team may communicate delivery arrangements directly.

Products will be packaged using protective materials appropriate to their size, weight, and construction.

Packaging may include cushioning, protective coverings, reinforced cartons, and other materials needed for transport.

Customers are encouraged to retain relevant packaging temporarily in case a delivery issue needs to be investigated.

Customers are encouraged to check the external packaging and visible product condition when delivery takes place.

If damage is identified:

1. Photograph the affected product and packaging.
2. Record the issue with the delivery team where reasonably possible.
3. Email avertofurniture@gmail.com.
4. Provide the order number and relevant supporting details.

Reporting visible damage within 48 hours is recommended for faster logistics coordination but is not a mandatory deadline for exercising statutory consumer rights.

Customers should ensure that the chosen delivery location can reasonably accommodate the purchased furniture.

Important factors include:

• Doorway dimensions
• Staircase and corridor width
• Lift dimensions
• Building and society entry restrictions
• Floor level
• Vehicle access
• Loading and unloading restrictions

Customers are requested to disclose any known access challenges before dispatch.

If special handling or additional delivery services are required, we will communicate availability and obtain approval for applicable charges before proceeding.

Assembly and installation arrangements depend on the furniture product and delivery location.

A product may be:

• Delivered fully assembled
• Delivered partially assembled
• Supplied with assembly instructions
• Eligible for professional installation

The applicable product page or order confirmation will specify whether professional installation is included, available for an additional disclosed fee, or unavailable.

Customers should not assume installation is included unless expressly stated.

Where installation is provided by Averto Furniture or its authorised partner, related service issues will be handled according to the agreed service terms and applicable law.

A delivery attempt may be unsuccessful due to incorrect address details, customer unavailability, restricted building access, or similar issues.

Our team will make reasonable efforts to contact the customer and coordinate another delivery attempt.

Any additional charges arising from customer-requested changes or avoidable failed delivery attempts will be clearly communicated for approval before being charged.

Manufacturing and delivery may occasionally be affected by events beyond our reasonable control, including severe weather, transportation disruptions, or extraordinary supply constraints.

We will communicate material delays and updated estimates.

Where the applicable law provides cancellation, refund, or other remedies for delayed orders, those rights will remain available.

If customers receive incorrect, incomplete, or damaged furniture, they should contact our support team.

Eligible claims will be handled under the Return & Refund Policy and applicable consumer law.

Customers will not be required to bear unlawful costs for rectifying verified errors attributable to Averto Furniture or its authorised fulfilment partners.

Customers can contact us regarding:

• Order confirmation
• Manufacturing progress
• Dispatch status
• Shipment tracking
• Delivery coordination
• Assembly availability
• Damage or missing-component reports

We will acknowledge consumer grievances within 48 hours and seek resolution within one month of receipt, subject to applicable legal requirements.