1.Our Commitment
At Averto Furniture, we aim to provide high-quality furniture manufactured with attention to materials, craftsmanship, and customer requirements.
We understand that furniture is a significant purchase.
This policy explains the conditions for returns, cancellations, replacements, repairs, and refunds.
2.Return Categories
A. Ready-to-Ship Furniture
Eligible standard, ready-to-ship furniture may be returned for a change of mind within 7 calendar days of delivery, subject to the conditions disclosed at purchase.
For a voluntary change-of-mind return:
- The item must be unused and in resaleable condition.
- All supplied components and accessories must be returned.
- The item must be free from customer-caused damage.
- Original packaging should be retained where reasonably possible.
- Any applicable reverse-shipping or collection charges must have been clearly disclosed.
The 7-day period is a proposed Averto Furniture commercial return benefit, not a representation of a universal statutory return period.
B. Made-to-Order Furniture
Furniture produced after order confirmation using standard catalogue designs may be excluded from voluntary change-of-mind returns if this condition was clearly displayed before purchase.
C. Customised Furniture
Furniture made to customer-approved specifications, including customised dimensions, fabrics, materials, colours, finishes, or configurations, is ordinarily excluded from voluntary change-of-mind returns once production has commenced, subject to the conditions disclosed at purchase.
These restrictions do not affect applicable statutory rights concerning defective, damaged, incorrectly supplied, or misdescribed furniture.
3.Damaged, Defective, or Incorrect Products
Customers may request an appropriate remedy when a product:
- Arrives damaged
- Has a manufacturing defect
- Contains incorrect or missing essential components
- Differs materially from the advertised or confirmed specifications
- Is not of the quality, characteristics, or features agreed upon
- Is otherwise eligible for a remedy under applicable consumer law
Depending on the circumstances and customer's legal entitlements, remedies may include repair, replacement, return, refund, or another appropriate resolution.
Customers will not be charged for necessary return transportation associated with verified defects or incorrect delivery where the law requires the business to provide the remedy.
4.Reporting Delivery Damage
Customers are encouraged to inspect the furniture and packaging upon delivery.
Visible damage should preferably be reported within 48 hours so that we can coordinate promptly with our logistics partners.
Reports may be submitted to avertofurniture@gmail.com.
Helpful supporting information includes:
- Order number
- Product photographs
- Images of damaged packaging
- Description of the problem
- Video evidence, if available and reasonably necessary
The suggested 48-hour reporting period does not extinguish legally available remedies or valid warranty claims.
5.Change-of-Mind Return Exclusions
Subject to advance disclosure and applicable law, voluntary change-of-mind returns may not be offered for:
- Customised furniture after production begins
- Standard made-to-order furniture identified as non-returnable for change of mind
- Furniture altered by the customer
- Items damaged by improper handling or misuse
- Items showing substantial use inconsistent with reasonable inspection
- Eligible final-sale products clearly disclosed as such
No exclusion in this section applies to defects, misdescription, incorrect supply, or other mandatory consumer remedies.
6.Return Request Procedure
To request a return:
- Email avertofurniture@gmail.com with the order number.
- Describe the reason for the return.
- Share relevant photographs or other supporting information if reasonably requested.
- Our customer-support team will review the request and provide a complaint or case reference.
- If collection is required, our team will communicate the collection procedure and applicable charges, if any.
- An inspection may be undertaken where reasonably necessary.
- We will communicate the appropriate resolution.
Large furniture should not be shipped independently to our business address without return instructions.
7.Refund Processing
For accepted refund requests, we aim to initiate refunds within 7 business days of approval, subject to any shorter period mandated by law.
Refunds will ordinarily be processed through the original payment method where supported.
Actual credit times may depend on the bank or payment provider.
Any eligible refund deductions for voluntary change-of-mind returns must be lawful, clearly disclosed, and communicated to the customer.
No unlawful deductions will be imposed for defective, incorrect, or otherwise legally non-conforming products.
8.Order Cancellation
Before Production or Dispatch
Customers may request cancellation by emailing avertofurniture@gmail.com.
Where production or dispatch has not started, we propose to allow cancellation without charges and issue a full refund.
After Production Begins
For made-to-order or customised products, a cancellation request will be assessed according to the production stage and the cancellation conditions disclosed before purchase.
Any cancellation charge must comply with applicable Indian law, including restrictions on unfair cancellation fees.
After Dispatch
Requests will be assessed under the relevant return provisions and applicable consumer rights.
Cancellation by Averto Furniture
If we cancel an accepted order because it cannot be fulfilled, we will notify the customer and provide the appropriate refund or another remedy agreed upon with the customer.
9.Late or Unfulfilled Delivery
If we fail to supply goods according to the applicable agreed delivery terms, customers may contact us to request a resolution.
Where required under applicable consumer law, customers may be entitled to a refund or another remedy for qualifying delayed or unfulfilled orders.
This remains subject to legally recognised exceptions, including applicable force-majeure circumstances.
10.Replacements and Repairs
Where appropriate, we may arrange:
- Repair of an eligible manufacturing defect
- Replacement of defective parts
- Replacement of damaged furniture
- Correction of missing or incorrect components
Replacement or repair timelines will be communicated after assessment.
These remedies will not be used to restrict any stronger remedy available under applicable law.
11.Warranty Claims
Product-specific warranties are separate from the voluntary change-of-mind return period.
A product may remain eligible for a valid warranty or statutory claim even after the initial return period has expired.
Coverage, duration, and exclusions will be communicated on the applicable product page.
12.Non-Delivery
Where an order cannot be fulfilled, the customer will be informed and an appropriate refund will be arranged.
For prepaid orders, approved refunds will be issued using a suitable payment mechanism.
13.Customer Support and Grievances
Averto Furniture
A brand operated by Shivam Enterprises (Sole Proprietorship)
GSTIN: 04ALTPK0404A1ZR
Registered Business Address
Plot No. 417, Ground Floor, Mauli Jagran, Village, Near Post Office, Chandigarh U.T. 160102, India
Website: www.avertofurniture.com
Customer Support Email: avertofurniture@gmail.com
Customer Care: +91 78149 99584
Grievance Officer: Abhishek Sharma
Designation: Co-Founder
Contact: +91 95695 53525
Grievance Email: avertofurniture@gmail.com
Consumer complaints will be acknowledged within 48 hours and addressed within one month as required under applicable e-commerce regulations.
Customers will receive a complaint reference and any further information required under applicable law.