Terms & Conditions

Welcome to Averto Furniture, an online furniture retail brand operated by Shivam Enterprises.

By accessing our website, registering an account, or purchasing products, customers agree to these Terms & Conditions together with our Privacy Policy, Return & Refund Policy, and Shipping & Delivery Policy.

These terms are subject to applicable Indian laws, including statutory consumer rights.

Averto Furniture manufactures and sells furniture directly to consumers through its official website.

Products may include living room, bedroom, dining room, office, and other home furniture and furnishings.

Products may be ready-to-ship, made-to-order, or customised according to approved customer specifications.

We endeavour to display accurate product descriptions, specifications, images, dimensions, materials, finishes, availability, and prices.

Customers should review all product details before placing an order.

Natural materials such as solid wood may exhibit variations in grain, colour, and texture.

Fabric and furniture colour appearance may vary slightly because of screen settings and lighting.

Such natural or visual variations are not automatically manufacturing defects. However, products must conform to their advertised descriptions and confirmed specifications.

Styling accessories shown in photographs are not included unless expressly stated.

All published dimensions are provided in the units indicated on the product page.

Customers are responsible for checking available space, doorways, stairs, lifts, and other access points before ordering.

For customised furniture:

• Customers must review and approve relevant specifications.
• Production will follow the approved design and material choices.
• Changes after production has commenced may not always be feasible.
• Any modification requiring additional payment will be undertaken only after the customer approves the updated charges.

Any disclosed manufacturing tolerances must be reasonable and must not defeat the agreed product specifications.

Placing an order constitutes an offer to purchase.

An order acknowledgement does not necessarily mean the order has been accepted.

An order is accepted upon express confirmation or commencement of fulfilment, as appropriate.

Averto Furniture may contact customers to confirm delivery details, specifications, and product availability.

If an order cannot be fulfilled, the customer will be informed and offered an appropriate alternative or refund.

All prices are displayed in Indian Rupees (INR).

The website will disclose applicable taxes, shipping charges, assembly charges, and other compulsory or optional fees before final purchase confirmation.

Accepted payment methods and any associated charges will be displayed during checkout.

Customers must use authorised payment instruments and provide correct billing information.

An accepted order's agreed price will not be unilaterally increased without a lawful basis and customer agreement where required.

Products may be manufactured after an order is accepted.

Manufacturing schedules depend on product complexity, material availability, customisation, and production capacity.

The applicable estimated manufacturing and dispatch timeline will be displayed or confirmed before purchase.

Where significant changes arise, customers will be informed and provided appropriate options.

Delivery is offered across India, subject to location and PIN-code serviceability.

Delivery timelines, shipping charges, access requirements, and applicable handling conditions are governed by our Shipping & Delivery Policy.

Customers must provide accurate delivery details and disclose known site-access restrictions.

Additional delivery services or charges require appropriate disclosure and customer approval.

Furniture may be supplied fully assembled, partially assembled, or requiring assembly.

Assembly and installation services depend on the product and delivery location.

The product page or checkout will clarify whether installation is:

• Included in the purchase price
• Available for an additional disclosed charge
• Not provided

Customers should follow the applicable installation and product care instructions.

Returns, cancellations, exchanges, replacements, and refunds are subject to our Return & Refund Policy and applicable law.

Customised and made-to-order furniture may have different voluntary change-of-mind return conditions, which must be disclosed before purchase.

Customers retain their statutory rights in relation to defective, damaged, incorrectly supplied, misdescribed, or qualifying delayed products.

Warranty coverage varies by product.

The applicable duration, covered components, exclusions, claim procedure, and service conditions will be specified on the product page or accompanying warranty documentation.

Warranty coverage may include eligible manufacturing or structural defects as specified.

Normal wear and tear, accidental damage, inappropriate usage, and unauthorised modifications may be excluded to the extent permitted by law.

A commercial warranty does not replace or reduce statutory consumer rights.

Furniture must be used for its intended purpose and maintained according to the relevant care instructions.

Customers should take reasonable precautions concerning excessive moisture, heat, sunlight, overloading, unsuitable cleaning products, or improper installation where these affect the product material.

Averto Furniture brand assets, logos, product photographs, original designs, descriptions, graphics, and website materials belong to Shivam Enterprises or the respective rights holders.

Unauthorised commercial copying, distribution, or reproduction is prohibited except where legally permitted.

Customers may submit genuine feedback about products or their shopping experience.

We reserve the right to moderate unlawful, abusive, spam, or demonstrably fraudulent content using fair and transparent criteria.

We will not fabricate customer reviews or misrepresent the quality or characteristics of our products.

To the extent permitted by law, we are not responsible for losses arising solely from circumstances outside our reasonable control or from customer misuse of products.

Nothing in these Terms excludes liability that cannot legally be excluded, including applicable product-liability obligations and statutory consumer remedies.

Events such as natural disasters, significant transport interruptions, or government restrictions beyond reasonable control may affect fulfilment.

We will communicate material impacts and provide remedies or alternatives as required by law.

These Terms & Conditions are governed by the laws of India.

Customers may first contact our customer-support or grievance-redressal team for assistance.

Nothing prevents customers from approaching a competent consumer commission, court, or statutory authority as permitted by law.

Consumer complaints may be submitted by email.

We will acknowledge consumer grievances within 48 hours and seek to resolve them within one month of receipt in accordance with applicable e-commerce rules.

A complaint reference or tracking number will be provided.

Any additional complaint-record or communication requirements under applicable law will also be followed.

We may update these Terms periodically.

Updated terms will be posted on the website with the latest effective date. Changes will not retroactively remove rights under previously accepted orders.